Need Vespa support? This document explains your options.
All users of Vespa are encouraged to use our Slack to ask questions and Github issues to report issues.
Vespa Cloud allows you to select a support level that matches the needs of your business.
| Basic | Commercial | Enterprise | ||
|---|---|---|---|---|
| Pro-active detection and remediation | Included | Included | Included | |
| Number of support cases | Unlimited | Unlimited | Unlimited | |
| Response times | Level 1: Production service availability | Next business day | 1 hour 24/7 | 15 minutes 24/7 |
| Level 2: Deployment service availability | Next business day | Next business day | 1 hour 24/7 | |
| Level 3: Other | Next 2 business days | Next 2 business days | Next business day | |
| Named support representative | - | - | Included* | |
| Tune-up program participation | - | - | Included | |
| Dedicated Slack channel | - | - | Included* | |
| On-site visits | - | - | Included* | |
*) Requires minimum $10,000 spend per month.