Vespa Cloud Support
| Paid plans | Log in to the console to upgrade to a paid plan - use the upgrade now link. |
| Contact sales | Have our sales team reach out to you |
| Operational status | Up-to-date status information on all zones. |
| Request support | Create a support ticket. Paid plans have access to an escalation path in the console. |
| Vespa Cloud FAQ | Frequently Asked Questions. |
| Vespa.ai support | Resources for using and troubleshooting Vespa. Access the community. |
Dataplane access
Vespa Cloud users on paid plans have access to Vespa Cloud Support. For cases where the Vespa Team needs access to the application's data to provide support, grant access using the procedures below.
Dev environment
The dev environment is a sandbox for rapid development cycles.
Navigate to the support tab, and ALLOW the Vespa Team dataplane access:
Prod environment
The prod environment hosts production zones.
For a production zone instance, navigate to the support tab, and ALLOW the Vespa Team dataplane access:
